Shipping and Returns
We are currently offering consumer sales in Canada and USA. If you are a consumer outside of Canada and USA then we suggest you locate and contact a local retailer using our ‘find a retailer‘ tool or contact us via our contact page.
Our online store for direct to consumer sales is available in Canada and USA only. When you reach the checkout stage for your order you are prompted to create a new account. For security reasons this is compulsory, it will also grant you access to extra features like order updates and order history. Payments are processed by Global Payments Inc. Payment processing is hosted securely on a DSS v3.2.1 secure online payment environment, with built in encyption, tokenization and 3D Secure 2.0 technology.
You can pay for your order using a valid debit card or credit card:
- Canadian customer payment options: Visa credit & debit, MC credit & debit, Discover, AMEX, JCB, UnionPay.
- US customer payment options: Visa credit & debit, MC credit & debit, Discover, AMEX.
1 Business Day Order Processing
Applies to most orders placed on the website before 10 am EST Monday through Friday. Applies to parcel orders shipping within USA only. Excludes freight orders, though freight orders are often shipped within this time. IMPORTANT! Artisan Enhancements cannot be responsible for delays due to weather, power outages, or any other acts of nature beyond our control.
If your order is lost in transit, we will work with the carrier to find it and send it to you before sending a new replacement. If after 7 business days we are unable to find your order, we will ship another at no extra charge or refund you in full.
We currently only ship in the lower 48 United States (we do not ship to Alaska or Hawaii).
2 Business Day Order Processing
Applies to most orders placed on the website before 10 am EST Monday through Friday. Applies to parcel orders shipping within Canada only. Excludes freight orders, though freight orders are often shipped within this time. IMPORTANT! Expect delays around holidays and events like black Friday, as well as with product in demand due to COVID-19. Artisan Enhancements cannot be responsible for delays due to weather, power outages, or any other acts of nature beyond our control.
We use a combination of local couriers, UPS, Canada Post, for our shipments in Canada. Your order may ship by one of these, even if at checkout it states another carrier.
Shipping rates vary depending on order size, shipping weight, dimensions and destination.
Please note that we cannot deliver to PO Boxes or freight forwarding centres.
We do not offer refunds on items that are opened or used unless product is faulty. You can return any unopened items within 21 days of purchase. Warranty of product covers the replacement of product only.
To start the returns process, please contact the Return department via email support [at] artisanenhancements [dot] com or by calling our main line toll free 1-877-242-7391.
Customers must arrange (at their own cost) to return goods to the address above. We recommend using a tracked delivery service from your chosen provider. You must also return the goods in a saleable sealed condition. Please note we cannot refund items that are damaged during transit due to improper packaging, so please make sure you package the returning items properly.
We handle all returns on a per incidential basis, for more information please contact us through email over the phone (listed above).
If you have already placed your order and wish to cancel it, please give us a call asap or email us support [at] artisanenhancements [dot] com.
If you order have not yet been dispatched we will offer you a full refund. If your order has already dispatched, you will receive a refund minus the cost of delivery charges.
In the unlikely event that your products arrive damaged, please contact support and we will process your case and provide the equivalent replacement.